Club Factory — I want to return my product asap

I ordered Titan watch from Club Factory. But the product is not good.
My order id is SO[protected] and I want to return this product. Please let me the procedure how to return. In mobile application it is showing 0(zero) as paid order.
Please let me know the producer and I want refund money, worst company and worst costumer experience. Customer support chat n call is not working.