Club Factory — im complaining about my order which has not yet been delivered

Address:

682017

I’d placed 2 orders last month. When i track these orders it was shown out for delivery but not delivered since there was some mistake in my address. The very next days i called them confirmed my address and rescheduled it for the next day. And form then it has been 5 days for now the ecom express haven’t contacted me nor i have received any message regarding my delivery. I don’t understand how do this club factory ship the products with such unprofessionals who don’t even know the exact location or number of their branch. I called them more than 10 times asking them the courier executive number or address they aren’t priding it. And when you call this club factory they are not even responding to mails or calls it has been such a bad experience from club factory. And i’d never again shop form these guys. I’d already paid for my order i either need the products or my refund.