Club Factory — I,m complaining about not issuing my refund

I am complaining for my refund information. My refund is stuck for a long time whereas the item is already delivered to you in your warehouse. But I have not received my refund yet. it's already 3 month passed away. i have sent many emails to you with my side but unfortunately i did not receive any response from your side. please release my refund immediately. Here I'm sharing with u my return ID. You may reply at least once how much time will you take. i[censored] have done please share reference no.
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