Club Factory — I'm complaining about online purchasing and against behaviour of the customer care person

Website:

www.clubfactory.in

I ordered for a product online in clubfactory. I paid for it through internet banking. My order was not placed but amount has been deducted from my account. I only have an sms of the amount debited from my account. I tried calling to customer care and the responses i got were harsh. He instead tried to get my debit card details. When i said i don't have a card he said that my money cannot be refunded. This is their customer care number [protected]. When i asked the person about his name and id he hanged the call saying your amount will not be refunded.