Club Factory — issue in refund

It's been more than 3 months now. I returned the items that i brought from here. I returned it through mail and it reached the club factory warehouse and i'm sure of it as i checked with the delivery company. And the customer care was #. One person told me the items are in the warehouse and the refund is being processed, then when i called again the agent was telling me there's nothing in the warehouse and can't be refunded due to that reason and that i could understand the situation.'. No. I dont. I called like a million times. I even showed them the dtdc slip proving that i have send 5 items in on package but they are telling me there was only one item in the package. Are they blind or something??? I need my refund. Its 2000 rs man. Please help. The people at the customer care were so rude. And they even told me that they will call me to address the issue. They called once and i never heard from them again. 😕🙄🙄🙄🙄 i'm really pissed.