Club Factory — issue with order

Address:	Meerut, Uttar Pradesh
Website:	[email protected]

I ordered a product on 2/1/19 from club factory but my order has not been placed having order number so 81626468 and money has been debited from my account despite of order is shown unpaid .I have contact to club factory customer care but they said to me that they have no information about this order no . I have tried to contact club factory support but get no reply
Kartik kumar
Date 3/1/19
Thanking you