[Resolved] Club Factory — item status incorrect, not able to apply for return

Aditi Sonone

Address:

Pune, Maharashtra, 411014

Hi, My order SO number is SO14114823 was delivered by 5th March. I am not happy with the product as the size chart defined does not match with the mine and with the item as well. I want to return my product. Item status is not updated on item details page, it is still showing estimated delivery date as 13th march. hence return request can not be placed from my end. I have been requesting you guys since yesterday that please update the item status or else place a request from on my behalf. finally after alot of chasing you guys replied to giving guest account link. When i replied that i can not see any option to "Apply for return" as mentioned in their "return and refund" query column. Now this people replied that there is no return services and sent me Delhi address saying i have to send my order back to given address also have to pay the return cost. This is something which was hidden return policy.And if the return is not entertained then why "Apply fo return "
What i want is to return the order and have my refund so that i can place a new order for the same item but with different size

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Apr 23, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Verified Support

Mar 09, 2018

Club Factory Customer Care's response Dear so sorry for the size issue, but I'll show it to the production department. If it's not because of the wrong product or the breakage of the parcel, according to our return policy, this postage is for your own account. I hope you can understand. Once we receive it, the refund will be made in 3-5 days. And normally it will be back to your account in 8-15 days. Thank you for your patience. Please try re-star 5. Thanks for your support.
Return Address:
CLUBFACTORY INDIA PVT LTD (Return Center)
G45, FIRST FLOOR, SECTOR 6, NOIDA, UTTAR PRADESH 201301