Club Factory — item wrong delivered

Address:

chandan nagar pune

What is wrong with club factory? Club factory has gone insane
I had orderd 2 times and both times they delivered me wrong item. For first time they were not even ready to accept their mistake but after long 4 months refund my money back in wallet which can't retrive but can purchase another item'. This time again they delivered wrong item. I'm not understanding they are doing this knowingly or unknowingly. They cheating costumers by showing another image but actual delivered item is different, its tottally fraud. Is this a co-incident which happening with me only or doing with every costumer. If they are doing same with every costumer or 8/10 costmer then their licience is to be dissmised or its product should be banned.
Where is my actual ordered product
I need compensation in this case.
What is use of your company if you cannot adhere to the product that are provided by you. Stop fooling customers
I need compensation in any condition.