Club Factory — I've ordered a jacket it's quality is not good and also the size is too small. I want the refund.

I've ordered a jacket of XXL size and I've received the jacket with low quality and the size is too small(M or L). My order no:SO[protected] I've paid Rs.1148.97 for the jacket not Rs. 0.00. how come my refund can be Rs. 0.00. I want the exchange with the size I've ordered not the refund. If you want to do the refund do the refund of Rs.1148.97 and the back details of my refund and the address the jacket should be collected I've mailed to [protected]@clubfactory.com