I've ordered bracelet in club factory worth rs 193. The piece which i've received was broken one. So i applied for return. I had choose cod for delivery.
On saturday courier boy came and got the defective bracelet and said that this will be sent to warehouse for checking purpose and you will get your refund amount by courier process itself since you have choose cod for delivery.
Today evening only i've got message that my refund amount has been refunded in club factory app. Through that app only we want to transferred it to my bank account.
[club factory] a refund of inr192.68 has been refunded to your account (Guest_23d0bc42-d9db-4a7e-b50a-a4a596e41a2e) balance. You may withdraw your balance in club factory app and receive it in 1-3 days. Please pay attention to your balance account activities. Please rate our service through this link: https://forms.gle/hRFP1MSAdgkF6Uh97. thanks for your support.
In that club factory app i've given my account details to withdraw the amount but it has been failed because of system error.
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4623dgrttcy4zjafkhozvb3lw
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What the hell it is? It is the right way to give customers for return process. Club factory customer service staffs should contact customers for the convenient way for the contomers to get their amount. Very worst customer service in club factory.
And that too within 3 days we have to withdraw our refund amount in that club factory app. How can it will be possible with error system.
Pls rectify this. I want my refund amount as soon as possible that is within 2 days.
Already they have not included delivery amount rs 50 in my refund amount. It is not my mistake to get defective item. It is their mistake only for sending defective piece for customer. So i want rs 242 which i've given while i received the defective bracelet.
Pls refund my money as soon as possible.
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