Club Factory — jeans /delivery delay

Address:

club factory, 91

Dear cs team of club factory
My name is sumit richard
And m from saharsa bihar
M order a jeans from cf at 7 dec and my order reached to my town saharsa at 15 dec order recived by ecom expresses saharsa his order recived at 15 dec but his don't delivered my order till now.
I am contacting to ecom office for my delivered delay so many time in between 4 days but his always tells me that your order will delivered tomorrow tomorrow and tomorrow bus his didn't delivered my order till now. Sir m not understanding why ecom can delay for delivery my order when his pik my order before 5 days.
Plz help me.