Club Factory — late arrival of my order

My order number was supposed to be arriving on 26th or 29th of October but its already 6th November and it hasn't arrived yet! I've payed the money online now I'm scared i tried calling the customer service of club factory they picked up my call after 15 times me calling them and they told me it will be arriving after 5 days and even after 5 days it hasn't arrived now I'm trying to call them but they don't even try to pick up...the worst website I've ever seen! I'm never ordering anything here! Amd moreover I'm not even able to cancel the order!