[Resolved]  Club Factory — loose leggings and heeled shoes

I ordered 1 earing, loose leggings, heeled shoes, sport simple sweatshirt and plastic hair curler i received my order but i dont like the quality of loose leggings and heeled shoes is not as good or not my size so i return it by post at their adress which is given to app but at time my money is not refund but in app it shows that money is refunded but it's not plzzz refund my money hlp me total amont of my money is 1300
Was this information helpful?
No (0)
Yes (0)
Apr 25, 2018
Complaint marked as Resolved 
Club Factory customer support has been notified about the posted complaint.
Verified Support
Mar 20, 2018
Club Factory Customer Care's response
Dear,  please leave your issues with the order number in our app support "after the order is delivered" channel. Then we'll check it for you. Or you can send an email to our email box: [protected]@fromfactory.club
Since we are unable to check it without your order number or registered email address. Thank you.
If the problem has been solved, please give us a 5-star comment. Thanks for your support.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Club Factory
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    21%
    Complaints
    5546
    Pending
    0
    Resolved
    1154
    Club Factory Phone
    +86 571 8689 1965
    +86 185 5739 6868
    Club Factory Address
    478 Wensan Road, Zhejiang, Hangzhou, China - 310000
    View all Club Factory contact information