Club Factory — loose sweater

Address:	782001
Website:	www.clubfactoryapp.com

I received my product on 26 nov 2017 but the product came too large and the colour and the quality of the product was too worse. Now i want to return the product and get my money refund.. I apply for return on the same date means on 26 nov 2017. But no one response me. And they didn't pick the product back. I called on [protected], club factory customer care number new delhi. They told me they will refund my money back to my account after 1 or 2 hours.. They ask me my card number and expiry date and cvv also.. And they ask me the otp number also.. I already give them the otp also. But still my money doesn't refund to my account. Please i request u to take the product from me and refund my money back to my account. My tracking id is eq[protected]in.