[Resolved] Club Factory — misplaced online ordered items

Subhanatif

Address:	East Singhbhum, Jharkhand, 831020
Website:	Club factory

Dear madam / sir,

I would like to bring your kind attention that we ordered some products from e-commerce online websites (Club factory) the product code is (So[protected] on 12 april but unfortunately we didn't received any parcel from any courier company untill now but rediculous thing is that after keep tracking our orders we found that parcel already delivered and we still don't know to whom they delivered the when we try to contact customer care representative they are saying you already received your products they are not ready to understand that they might delivered our products to some one else my orderd items misplaced and we lost 5000 inr.

Kindly make an investigation on this matter and resolve my issue.

It will be highly appreciated if you will take necessary action and make a refund for me.

Subhan atif

Was this information helpful?

No (0)

Yes (0)

Jun 7, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Verified Support

May 07, 2018

Club Factory Customer Care's response Dear, we had contact with courier company for times, waiting for their reply, we know your mood and we will keep urging, once they replied us we will give you a solution soon, and sincerely sorry for the issue, we re sorry to bring the bad impression to you, we will try our best to urge and push them, cause there too many issue need to solve, they not reply us in time, hope for your understanding and apologize again for the issue!
Please wait 2-3 days and ask us, we will check again for you, thanks. And if they didn't deliver it, we will refund you. Please try re-star 5. Thanks.