Club Factory — missing items & wrong items delivered

Address:	600117
Website:	www.fromfactory.club

Hi,

I am from india & i placed an order in clubfactory app for 6 items, a total worth of rs.2000. I got a package that had only 3 items. Among the 3 items, two items were not the items that i ordered and the remaining one was of very poor quality. The items that we see in the picture and the actual product we get are totally different.

Later, when i was trying to file a request for refund, i found out that there is no way to reach customer care other than texting them. I have been texting them for the past 2 days and i haven't gotten any reply from them.

I tracked their customer care number for china and called them. The person who attended the call was kind but could'nt understand me. They asked me to wait 24hrs more, but still no reply from their end.

After seeing the poor reviews about them in different sites, now i am afraid that i might not get my money back.