[Resolved]  Club Factory — missing order

We didn't receive our order till now and it is showing that our order is delivered in the tracking information. We don't know how to find our missing order.. Please help us regarding this matter . We have to receive by 3rd of this month and we didn't get.
Tracking number : EQ[protected]IN
Order number : SO15296109
Can you please provide us with the DOCKET number of the delivery.
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Jun 10, 2018
Complaint marked as Resolved 
Club Factory customer support has been notified about the posted complaint.
Verified Support
Apr 29, 2018
Club Factory Customer Care's response
Dear,
The delivery info shows the order is delivered. Could you please check whether your friends or families have received the parcel for you? And you can go to your local post office to check it.
After the problem is solved, please give us a 5-star comment here. Thanks for your support.

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