Club Factory — missing product from a month

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

Hello there, I am very disappointed with the service of club factory. I have ordered a pant from club factory on 1st september 2019. Now, I am not even able to track my product which was supposed to be delivered on 7th but it's already 24th Sept. Even after regular tracking, the status of the product is not even updated ever since 7th September. Tried calling the customer care of club factory several times but no one picked the phone even once. Contacted the delivery partner Delhivery. They clearly said that the shipment is not handed over to them. This kind of irresponsible behavior is not acceptable. Either deliver the product or refund it at earliest.

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Order ID SO[protected]