Club Factory — money deducted from bank but order not placed

Address:

Southend Floors, B-80, FF, 122018

I tried placing an order for product no. Wwh[protected]n
The money amounting to rs. 650 was deducted from my sbi account but club factory showed that the payment had failed. I expected the refund to be generated then and there but neither was my order visible not has the money been refunded. It's been 7 days already. Every time i contact the customer care, they tell me to wait further.
I have submitted proof for the payment to the customer care panel and a ticket no. #644470 has been generated but no solution has been provided.
Attaching the associated details.

Thanking you.
Dr. Procheta chattaraj