[Resolved]  Club Factory — money deducted from club factory account but the transaction failed

I was on the process of paying this red dress, i had some balance in my club factory account, surprisingly my balance has been deducted and yet the transaction failed. Please refund back my balance you deducted i will appreciate. The first attempt i made to purchase this dress it failed you can confirm with your system. It failed but you guys deducted my balance
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Mar 29, 2019
Complaint marked as Resolved 
Verified Support
Feb 25, 2019
Club Factory Customer Care's response
Dear, if the transaction failed, refund will be back to your account, please do not worry.
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