Club Factory — my order has not been delivered even after expected delivery date

Address:

Ernakulam, Kerala, 682022

Order number. So[protected]
Orderdate[protected]
Estimated delivery[protected] to[protected]
Status : 29-12 delayed, will be shipped soon

The cancel option is disabled so i cant even cancel the order to get a refund since i paid by debit card.

Mail:
"dear kiran muraleedharan,
Your order so[protected] has been shipped to club factory's distribution center from different factories. We are packing your items and will schedule the shipping service. It takes about 2-5 business days.
You can track your order status in the app by following account - orders - tracking.
If you have any questions about your order, get answers online from support of our app.
Thank you for shopping at club factory,
Club factory customer service"