Club Factory — my order is showing as delivered but it is still not received

My so:so[protected]. I didn't received my order uptil now but it is showing as delivered. I tried to contact customer care but not able to call them as number is showing as out of service. I received delivery club factory number through chat but there also no one picking my call.
Please help me through this issue
This is first time i ordered through club factory and this service they are providing to me.