[Resolved] Club Factory — my order is still in custom clearance

anshul1997

from Pali, Rajasthan

Address:

New Delhi, 335804

Sir i order a bluetooth headphones stereo ear phones with charging box i order on 30/06/2019 but my order is in customs clearance about 17 days i call in customer care club factory india they are saying order will dispatch soon in 4 days they are saying same thing from many days but they donnot take any action my order id:- so[protected] please solve my problem please sir please

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Jul 27, 2019

Complaint marked as Resolved

Sir mene ek earpods order kiye the club factory se but 5 june se mera order abhi tak customs clearance me hi show kr rha hai mene customer care me bhi call kiya per vo 2 week se ek hi word bol rhe hai 4 dino me order apko deliver ho jayega please meri is problem ko jald se jald resolve krwaiye please mera order id SO114714189 please resolve my problem as soon as possible Thank You

Verified Support

Jul 29, 2019

Club Factory Customer Care's response Dear,

We are sincerely sorry to inform you that the custom inspection took a little long, hence there will be a delay in delivering your order. We are continuously working with the customs department and trying hard to get the orders cleared at the earliest. As for the latest information from the related department, your order status will be updated in about 3 working days. We appreciate your patience in this regards and your cooperation till the time we get this issue fixed. Sorry again for the inconvenience caused.