| Address: | Mumbai City, Maharashtra, 400074 | | Website: | Club Factory App |
My order no. So36382873.
My return order no. Son[protected]
Placed order - 30 jul 2018
Received order - 15 aug 2018
Returned products - 17th aug 2018 due to incorrect sizes through professional courier as the club factory app gave me a option of returning the products through professional courier. I paid rs.120/- courier charges. The address to return the products was mentioned as dtdc warehouse in delhi. On 20 august 2018 the dtdc warehouse in delhi rejected my package and the package was sent back to mumbai. Then after lot of contacting club factory on chats, one of the agents wrote on chat that i need to send it through dtdc courier only. Then again i spent rs.180/- by sending it through dtdc courier. This time the dtdc warehouse in delhi accepted the return package. Within few days i got my refund for the products as well as rs.180/- of dtdc courier charges. Now i want the refund of rs.120/- that i spent on professional courier to sent my package. It is my right to get rs.120/- back because the club factory app gave me an option to send the products through professional courier. It is the wrong information on club factory app because of which my rs.120/- was wasted. There should be strict action on this club factory and this app should be discontinued in india. And action should be taken on dtdc warehouse too for rejecting the packages sent through other courier channels. Was this information helpful? | 
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