Club Factory — my order no. so[protected] and I want to cancel the order

My order no. So[protected]. My order is stuck in customs for last 50 days and it is showing that the item has been delivered, i talked to customer care executive twice but they are saying nothing about this, they are saying to wait, but it also shows that the item is still in customs, the courier service is also saying that they have not picked up the order, now i don't need the product anymore and wants my money back, please cancel the order.. If you deliver the product when the requirement is over then there is no need for product, so i request you to please cancel the order and give my money back..