Club Factory — my order (so[protected] was return shipped

I have ordered a choker (So[protected] i was not contacted and my package was return shipped. I ordered it because i want it. It is return shipped. And my money that will also not be refunded. Im extremely disappointed. I want my order. Can u please ship it to me. I had no clue about this i was not contacted. How can it be so inconvenient. Please deliver my order to me. All my delivery details are correct.