Club Factory — my product is cancelled and i have been not refunded

Address:

Toap Tal-Hatkanangale Dist-Kolhapur, Maharashtra Pin Code -416122

Hi

I ordered from club factory
My order no. : so[protected]
Item has been automatically cancled by club factory because of ban
It had cancled on 30/07/2020
And still i had been not refunded
No update, estimate time is already passed.

Please refund my money
Please find attached screenshot