[Resolved] Club Factory — my product was cancelled by company and money has not been refunded yet.
D
Devshree Chauhan
from Gurgaon, Haryana
Address:
New Delhi, Delhi, 110076
Website:
www.clubfactory.com
I ordered a sashion long sleeved shirt, navy colour, large sized for my brother for his birthday on 2 may 2018. My product was to be delivered on 20 may. I didn't even recieve any message of cancellation and now suddenly it is showing in my order list that it has been cancelled and money has been refunded in my account. But i haven't received any money. I also ordered one more shirt (Long sleeve leisure shirt) for my boyfriend on 3 may 2018 which was to delieverd by 21 may but that was also cancelled by the company and the same thing happened. It is showing in my order that money has been refunded but money has not beeb refunded. Please resolve my problem as soon as possible. This was my first experience with the site and its horrible. Please refund my money.
+1 photos
Was this information helpful?
No (0)
Yes (0)
Jun 13, 2018
Complaint marked as Resolved
Club Factory customer support has been notified about the posted complaint.
Verified Support
May 13, 2018
Club Factory Customer Care's response Dear,
Both refunds will be done to your PNB card with last 4 numbers 0297 within 5-10 days since the bank needs time to proceed the refund.
Please try to re-star us for 5. Thank you.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score. Read more
Post your Comment