Club Factory — necklace & travel soap film

Address:	C2H 9JQ UK
Website:	Club Factory

My order no is SO53196753.

I had ordered above mentioned things on 07th Oct 2018. Though the parcel did not reach me, it was mentioned as delivered to me on 18th October 2018. Now today is 06th December, I have been continuously complaining club factory and the courier partner (i.e. Xpress Bees) to refund my money, but there are only promises to resolve the issue within 24-72 hours right from beginning, but no resolution yet.

I want the refund of my amount.