Club Factory — neither getting reverse pick up done for last 75 days nor refunded my money

Website:

clubfactoryapp

I have purchased material under order no SO 30562026 and SO 30302484. On receipt of material, do not found this to be as per my expectation and hence raised a return request on 21st June 2018. I have been regularly chasing with them since them. Initially, there response was that the courier is not in our control and they have escalated to highest authority. However no action was taken and since last 15 days, they have even stop responding to my message. My money of around 2k have got stuck on account of this. Looks like a fraud site and also am not sure why Ranveer Singh has become a brand ambassador for this fraud site...