Club Factory — neither product got delivered nor got refund of the product purchased

Bought a product with order no. So[protected] from club factory sold by the seller shasta equity traders pvt ltd on club factory. The product was ordered on 1/07/2020 and got cancelled on 13/07/2020 with a reason unable to deliver/out of stock. Now neither i have got the product nor the refund. Please request to take some action against this so that i can get either the product or the refund. I would be highly obliged if some action is taken at the earliest.. Today is 20/07/2020, i expect early action on this please humble request from my end..