Club Factory — no one came to pick up returns

Website:

www.clubfactory.com

Dear sir,

I had purchased some products worth Rs.3536.98 from club factory. Most of them were damaged and some unusably packed.

I have requested for return on 2nd July 2018 by paying return request charges. They promised to pickup products in 2-3 working days but 15 days passed no one came to pickup returns.

Everytime they say please wait for 2-3 days but nothing is done.

I don't know how to get the refund.

Please help me.
Lata Deshpande