Club Factory — no one has come to pick up return

Address:	Indore, Madhya Pradesh, 452001
Website:	clubfactory.com

Pathetic customer service i had ever seen.
I have raised a return request on 17 sept and even after 25 days no one has contacted me to pickup delivery. I called 4-5 time on customer care number and all the time they said they will arrange pickup in next 2 days.
Their chat support was also horrable they didn't even bother to reply properly or fast, it take me 50-60 min to chat only 5-6 lines. They are replying me after 10-10 mins break. And after few lines chat they only said we will issue the refund of shipping fee in 24 hours and without asking anything they just ended the chat. They also didn't ask either i want to know anything else or i am satisfy with the given solution or not.
Order # so45612964