[Resolved]  Club Factory — no product received and no money against the product was refunded

Address:

400063

Dear team,

I had ordered a baby dress on 26 october 2018 with the order no: so59254558.
Unfortunately, the product was not received/ delivered on the said date or later thus a refund request was made on 14th december 2018.

The customer is called to undertake all the basic banking details which were provided as asked & committed to attaining the refund within 2 days.

However, again as an act of following the commitment the refund wasn't received.

The withdrawal success date was then registered as 25th january 2019 with the displayed refund time within 1-7 days. It has been 10 days i have still not received any refund.

Being a trusted customer we order our valuables from club factory but the service provided is highly disappointing. The accounts & sales team is requested to take note if the matter & initiate the process asap.

Thank you.