[Resolved] Club Factory — no response delayed product
PrPrapanch Kokkalemada on Mar 8, 2018
Order number: so13291458
I have already paid for the item on feb 2nd and expected to arrive on feb 19th... It has not arrived yet!! It is march 8th today. I have tried calling multiple number of times. Customer care number is always full of messages. I demand for a refund if not possible to deliver the product. Please do not give false promises.
Complaint marked as Resolved Apr 12, 2018
[Mar 08, 2018] Club Factory customer support has been notified about the posted complaint.
Verified SupportClub Factory Customer Care's response, Mar 09, 2018
Dear, we are so sorry for this issue. The item in your order is out of stock, though we have tried our best to restock it. And the related refunds will be done to your original payment method. Sorry again for the trouble. We have returned the refund to your original account. Please wait 3-5 days, then inquire your account information. You are more than welcome to place a new order with similar items with us. Thanks for your understanding.
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478 Wensan Road, Zhejiang, Hangzhou, China - 310000