Club Factory — no response from company for order return

Hi, my self runika. I ordered a luggage_bags on 22nd august 2018. I received order on 4th september 2018 but product quality is not good when i opened the order. I already talked with your customer supoort excutive. He said you have just send the msg on chat "i want to return my order" then our compay pickup boy will pic order from you. I already sent details to customer support center but till now i did't receive any reveret from your side. I called many times on your customer care number but number also shown busy. Kindly return my order & refund my money on urgent basis.