Club Factory — no response yet

Address:	Pranavam Mannady P.O, Pathanamthitta, Kerala, 691530
Website:	Club factory

I had ordered an amway nutrilite brahmi of rupees 650 from club factory of order number so[protected]. Order date:[protected], 22:37. The product has not yet been delivered. The status is shown as pick up failed on february 2. I have tried contacting the club factory customer service but there has been no response. If the product is not delivered the money is supposed to be returned within 7-8 working days even that has not been done. So i cordially request you to either deliver the product or initiate a refund as soon as possible. (I had already submitted this complaint but there has been no response). Please respond as soon as possible