Club Factory — no update on my return

Address:

Kannur, Kerala, 670007

This is to inform you that i purchased a wireless head phone from club factory, they delivered the item on time but the item was defective ie it's battery backup was very poor so i followed the return procedure as per their direction and the courier partner picked up the package on 13th november 2018 and they given a slip for that. Now there is no updation from club factory they are showing that "pickup requested". Please do the needful at the earliest. Please find the details of the order below.
Order no : so60578818
Return id : son[protected]
Pickup receipt no :[protected]