Club Factory — non delivery of my product (crocodile pattern zipper crossbody bag)

On[protected] during black friday sale i got a free product which according to their conditions can be ordered only when we add some other product with it in the cart i. E. We had to purchase some other product with it and to pay the charges which i did accordingly. I added three more items in the cart with the free product i. E. Total 4 items i ordered. The order was delivered on[protected]. They delivered only the other products which were to be added in the cart with the free product but did not deliver the free product itself i. E. Crocodile pattern zipper crossbody. I contacted them in the contact us section provided in the club factory app itself but they are not ready to deliver it and are giving lame excuses. They are giving the answers like that the sale is over, the free product cannot be ordered alone, it is out of stock etc.. Before also they did the same crap. When i ordered the product it was in stock and also i ordered it during sale so how come they are saying the sale is over and other lame excuses. They make strategies, play games and make fool of people. So please take action against them and make my product delivered