[Resolved]  Club Factory — non delivery of the product after full payment

I had placed an order for rs1190 on 22/10/19 and was suppose to be delivered before 9/11/19. Today on 11/11/19 i tried reaching customer support in vain. Courier partner is saying they just generated tracking number without actually receiving the product from club factory (I have call record). The app doesn't have an option to cancel or request for refund. I feel cheated and i need help regarding the same.. Order number : so[protected]