Club Factory — non resolution of complaint 384554 since long

Hi.

I registered a complaint no 384554 (Account with name yk gupta) with clubfactory regarding transfer of my clubfactory balance to my bank account on 5th sep 2019. I have already shared bank account details with clubfactory. As, i am unable to login to my clubfactory account as my facebook account is close. I am unable to transfer my balance to my bank account. Its been 10 days. However, no resolution has been provided yet.