Club Factory — not able to return

When i was ordering via clubfactory site for the first time, there was some payment method issue. Without confirmation email, the amount was debited from my account. So i tried second time and duplicate order happened. Some duplicate items has been refunded. After 2 months the last courier came which is duplicated order. Now there is no option to return. Customer service for club factory is horrible. No contact nos... So many researching work to post a complaint...
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Jan 20, 2020
Updated by Jency Suraj
Order no SO[protected]
Complaint comments 

Comments

My order number SO46767932 has been delayed since December 25 2019 at custom clearance, very disappointed with the service provider mentioned above.
My items with order number:SO[protected] and SO[protected] has not been delivered. While I have recieved a delivery message. I have not recieved any call or no delivery executive came to deliver the item till now. Why my purchases has been showing delivered in that case. Please checm the same.
I ordered 20 days ago but I have not delivered till date, request is my product...please delevered my order within 2 or 3 days ...

I was trying to get some detail for my product and the reply came by abusing me and my mother you got to hell bloody idiots non sense i will never promote your club factpry and will request people to not to use .
I haven't like this kind of behavior from the club factory your manger or however it was he abused that freaking moron.

Order has not been deliver but in phone a message from club factory come that your order has been delivered my package no. is SO[protected]

The cost received by me is totally different and under size and quality is also poor.
So please refund my money at the earliest possible.
Also intimate me about the return policy.
Thanks,

With regards
PS Dangle
Order No. AWB[protected]
My order was not tracking and i 2 refunds are in pending.now logging with another account old account was not showing please get back my old account i want my refund amont and product
I returned my product on 7.1.2020. But still I didn't get my refund.. I want my refund.. i want my refund.. I want my refund.. I want my refund.. I want my refund..
Kiruba Christina's reply, Jan 13, 2020
I returned my product.. still I didn't get my refund.. I want my refund... I want my refund.. I want my refund... I want my refund... I want my refund... I want my refund... I want my refund... I want my refund... I want my refund...
Not good very bad product very bad quality product I am not interested this

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    478 Wensan Road, Zhejiang, Hangzhou, China - 310000
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