[Resolved]  Club Factory — not able to track my order

Website:Club factory

I placed order on[protected] of two items and was expecting delivery till date. Out of sudden even though i paid online my one item got cancelled claiming no reason and said money will be refunded but not yet refund and second item has not tracking status till date. It's 1 may and i am highly worried about my money even if the order doesn't come i need my money
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Jun 13, 2018
Complaint marked as Resolved 
Club Factory customer support has been notified about the posted complaint.
Verified Support
May 02, 2018
Club Factory Customer Care's response
Dear,
Could you please send us the order number? Then we'll check it for you. Thanks for your support.
Verified Support
May 13, 2018
Club Factory Customer Care's response
Dear,
You can leave your order issues in our app support or to our [protected]@clubfactory.com, which will give a better response for you.
Please try to re-star us for 5. Thank you.
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