Club Factory — not able to use balance amount for my next order not able to withdraw full amount to my account.

Address:

411016

Hi team,

Order id : so47454172
Refund id: sor315761

It's my first order and its worst experience.

I placed an order and on next day i cancelled it. After few days money got credited in my club factory balance but when i tried to withdraw it, it doesn't allow me to enter decimal digits (As amount is in usd) and hence not able to withdraw full amount. So i decided to use existing balance for my next order and then i select product and at the time of payment i didn't see any option to select existing balance.

Either refund full amount to me or tell me how to use existing balance for my next order.

Thanks.