Club Factory — not delivered order

I have orderd 3 t shirt in club factory n da estimated delivery date was 11th october but till now i didn't get it.
From last 5 days they kept in the courier office in bangalore oly.
They not try to makr delivery
I m totally not happy with the delivery service of club factory and there services
I called to xpressbee today also but there response was not good.
They are not trying to deliver only simply keeping parcel in there bangalore office for a long time.
It will take hardly 2 hours from bangalore.
I requeste not to happen it again i thought not to shop anymore in the club factory
Try to take action thank u