Club Factory — not delivering the order so[protected] even after a month

My order number is so[protected]. Its is been 1 month. My order is not yet delivered. The status is still pickup fail. Applied for the refund by internal support person. That too didn't get initiated. Dont know what the hell is going on.
Such a worst customer service. Either provide my refund or my product to me soon.. I don't know how much ll it take to deliver 1 product for them. Lost hope totally. I can only say that i lost my money in clubfactory. Refund my amount or deliver my product immediately. Else you ll face the consequences