Club Factory — not getting my ordered product on time

Address:

Ghaziabad, Uttar Pradesh, 201007

I had placed an order on 21st November, 2018 from the club factory mobile application. Order : SO68084798 It was shown in the tracking details that the product has been deliverd to the location but neither me nor any of the neighbour nor guards received the same. Even the courier boy do not calll me for the same to recieve the product.
And for the same I registered complaint more than a week ago and not get response from either of the sides (Neither from Club factory nor from the courier company).
Kindly resolve this problem by contacting with your logistics partners and your team as soon as possible.
Because as a customer it is too hard for me to tolerate this type of behaviour from the other side.