Club Factory — not provided tracking number

Address:

Vp Scribes India LTD, SBI building, 2nd Floor,Muttappa Block, 560032

I ordered a pair of shoes on 06th Jan 2020 from Club Factory made the payment through debit card. I have not recieved any tracking number. All I got the message is from the bank that money has been deducted for purchasing the shoe through club factory.

I called up the Club Factory customer care number today and they do not have any clue about my order as I logged in through guest user.

Please help.