Club Factory — not received full paid payment product

Address:Pune, Maharashtra, 411019
Website:club factory

My order number is so33232677. My order has been shipped and payment has been made. But i am not able to track my order. The xpressbees has no track record and the club factory customer service doesn't ever answer my call.
I want to know where is my order.
The mail clearly specofies that the trackkng details will be available.in 2-3 days..
More than 2. Weeks gone by and i have no idea where my order is. And no details of it with the courier service.
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On 13 June I had place an order but due to some error it was not place and my deducted from the Airtel wallet still I didn't receive my transaction I'd is[protected] I didn't receive any help only I'm getting it will reflect in your after 7 to 15 working days already 1 month passed I don't know where is my money

I ordered one piece of Multi format beauty finishing makeup box (pink color) on 14/ 7/2018. it is delivered today on[protected] & it is completely damage. Provide replacement or refund whatever as soon as possible.

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    Club Factory Phone
    +86 571 8689 1965
    +86 185 5739 6868
    Club Factory Address
    478 Wensan Road, Zhejiang, Hangzhou, China - 310000
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