Club Factory — not received my product and refund amount

Address:

722101

My order number is so43997565. My order has been show shipped and payment already done. But i am not able to track my order. The xpressbees has no track record and the club factory customer service doesn't ever answer my call. One day your customer service person said, tell me your card number, date and cvv for return my amount. I think club factory site is totally wroung and your representative is cheater.
I want to know where is my order. And my return mount.

Regards,
Manish kumar
M-[protected]